Terms & Conditions

Terms and conditions of gift cards

Please note: Any references on your Gift Card or any related materials that refer to the Financial Services Authority should be read as references to the Financial Conduct Authority and the Prudential Regulation Authority in the United Kingdom.

Full terms and conditions for the card format can be viewed by downloading a pdf below. Please look on the back of your card to see who your card was issued by, then download the corresponding document.

Terms and conditions of paper vouchers

National Garden Gift Vouchers are valid for the purchase or part purchase of goods in participating garden retailers across the UK.

Details of where you can spend your voucher can be found at nationalgardengiftvoucher.co.uk/store-locator

National Garden Gift Vouchers are only valid if the issuing retailer has recorded their company details in the ‘issued by’ box. Vouchers cannot be exchanged for cash or replaced if lost, stolen or damaged. It is at the individual retailer’s discretion what vouchers can be spent on, whether vouchers can be used against sale items, and whether change is given for the purchase of goods below the value of the voucher.

National Garden Gift Vouchers have an expiry date typically around 3 years from the date of purchase, the exact expiry date is printed on the back of each voucher. The length of validity of the vouchers, where given in change, cannot be promised. Expired National Garden Gift Vouchers cannot be exchanged, replaced or have their expiry date extended.

The National Garden Gift Voucher scheme is operated by the Horticultural Trades Association, (Horticulture House, Chilton, Didcot, Oxfordshire, OX11 0RN).

If you have any further queries, please email services@hta.org.uk or call 0333 003 3550.

Terms and conditions of eVouchers

eVouchers expire 30 months after the date of purchase. They cannot be used or redeemed after this time. eVouchers can only be used at participating retailers in the UK. eVouchers cannot be exchanged for cash nor replaced if lost or stolen. Rules and restrictions on redemption are at the discretion of the redeeming retailer.

Full terms and conditions for eVouchers can be viewed by downloading the pdf below.